Terms & Conditions

Effective Date: 23rd December 2024
Last Updated: 23rd December 2024

Welcome to Sue’s Crest! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing our website or making a reservation, you agree to comply with these terms.

1. Bookings and Reservations

a. Booking Confirmation

Reservations are confirmed upon receipt of payment or deposit as specified during the booking process.
A confirmation email will be sent to the address provided during booking.

b. Payment Terms

Full payment or a deposit may be required at the time of booking.
Accepted payment methods include [insert payment methods, e.g., credit cards, PayPal].

c. Cancellation Policy

Cancellations must be made [insert timeframe, e.g., 48 hours] prior to the check-in date to receive a full refund.
Late cancellations or no-shows may result in forfeiture of the deposit or full payment.

2. Check-In and Check-Out

a. Check-In Time

Check-in is available from 10am. Early check-ins may be accommodated upon request and availability.

b. Check-Out Time

Guests must check out by 10am. Late check-outs may incur additional charges.

3. Guest Responsibilities

a. Conduct

Guests are expected to behave respectfully and responsibly during their stay.
Damages to property caused by the guest or their party will be charged to the guest.

b. Occupancy

The number of guests must not exceed the limit specified in the booking.
Unauthorized guests are not allowed to stay overnight.

c. Prohibited Activities

Smoking, illegal activities, and disruptive behavior are strictly prohibited.

4. Property Policies

a. Pets

pets are not allowed in the house.

b. Noise Levels

Quiet hours are observed between 11pm and 6am.

c. Cleaning

Guests are expected to leave the property in a reasonably clean condition.

5. Liability

a. Property Damage

Sue’s Crest is not responsible for any loss, theft, or damage to personal belongings during the stay.

b. Personal Injury

Guests stay at their own risk. Sue’s Crest is not liable for injuries or accidents that occur on the property.

c. Force Majeure

Sue’s Crest is not responsible for disruptions caused by events beyond our control, such as natural disasters, power outages, or other unforeseen circumstances.

6. Privacy

Your personal information is handled per our Privacy Policy. By booking with us, you consent to the collection and use of your information as described in the Privacy Policy.

7. Changes to Reservations

a. Modifications

Changes to reservations (e.g., dates, number of guests) are subject to availability and may incur additional charges.

b. Cancellations by Us

In rare cases, we may need to cancel a reservation due to unforeseen circumstances. In such cases, a full refund will be provided.

8. Dispute Resolution

In the event of a dispute, guests agree to resolve the matter amicably with Sue’s Crest. If a resolution cannot be reached, the dispute will be governed by the laws of Malawi.

9. Updates to Terms

We reserve the right to update these Terms and Conditions at any time. Guests will be notified of significant changes, and the updated terms will be posted on our website.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Sue’s Crest
cynthia@suescrest.com