Privacy Policy
Effective Date: 23rd December 2024
Last Updated: 23rd December 2024
At Sue’s Crest, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name, email address, phone number, and address.
- Payment details (processed securely through third-party gateways).
- Check-in and check-out dates, preferences, and special requests.
b. Non-Personal Information
- Browser type, device information, and IP address.
- Website usage data (e.g., pages visited, time spent on the site).
2. How We Use Your Information
We use your information for the following purposes:
- To process and confirm your reservations.
- To communicate with you about your booking, including confirmations, reminders, and updates.
- To enhance your stay by tailoring our services to your preferences.
- To comply with legal obligations, such as tax or regulatory requirements.
- To improve our website, services, and marketing efforts.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Third-party vendors who assist with payment processing, email communications, and website hosting.
- Legal Authorities: If required to comply with laws or protect our rights.
4. Cookies and Tracking
Our website uses cookies to improve your browsing experience. Cookies help us:
- Understand how you use our site.
- Offer personalized content and promotions.
- Manage bookings and account preferences.
You can adjust your browser settings to decline cookies, but this may affect your user experience.
5. Data Security
We implement strict security measures to protect your information from unauthorized access, disclosure, or misuse. Payment data is encrypted and handled through secure third-party gateways.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for marketing communications.
- Request details about how your data is processed.
To exercise these rights, don’t hesitate to get in touch with us at privacy@suescrest.com.
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these sites, so we encourage you to review their policies.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Last Updated” date will be revised.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Sue’s Crest
privacy@suescrest.com